Learning

FAQ

 
 

Thank you for visiting our Frequently Asked Questions page. We have curated a list of most commonly asked questions for you below. If you require additional assistance, please submit a ticket to our help desk by sending an email to helpdesk@aju.edu. Our helpdesk will do their best to answer your question within 1 business day.

 
 

The registration system will automatically send you a confirmation email with login information. Please check the inbox for the email you used to register. We also suggest you check your spam/junk mail folders.

 

Information about access to the film is included in the information page for the program you signed up for. In some cases, the film is available at no cost. In other cases, it may require access to Netflix, Amazon Prime, or another subscription service.

 

Most classes are recorded for this purpose. If you were enrolled in class that meets multiple times, we ask that you email your instructor and request access to the recording. If you were enrolled in a paid class that only met once, please email maven@aju.edu to request a link.

 

Many of the webinars offered in 2020 are available for viewing at no cost on our YouTube Channel and can be viewed at https://www.youtube.com/playlist?list=PLuQSpWj-yF2SzhG6q4mHrS3amyAtd1Vy4. Webinars offered in 2021 can be accessed on our Vimeo channel. A small charge is assessed for watching these recordings.

 

Please email Maven customer service at maven@aju.edu to request a refund.

 

Registration for all events and classes is managed by Eventbrite. To register for any of our programs you will need to set up an Eventbrite account if you don’t already have one. For additional assistance, visit https://www.eventbrite.com/support.